Our FAQs below should cover most queries relating to deliveries or returns, but if you can’t find the answers you need, please email firstname.lastname@example.org and one of the team will respond within 24 hours.
We can deliver across the UK. If you are ordering from outside of the UK then we kindly ask that you send an email to email@example.com so we are able to arrange a delivery quote for you.
Delivery is free of charge for orders over £100.00 to most parts of the UK. If your order is under £100.00, then there will be a £10.00 delivery charge. Delivery to remote locations (North of Scotland and the Highlands and Islands, as well as Northern Ireland and the Republic of Ireland) within the UK will differ and a small surcharge of £15.00 will apply at checkout.
All European and international deliveries may be subject to customs inspections and any taxes, duty and/or charges will be payable by the client/ recipient.
In most cases for all locations inside the UK we will do our very best to ensure you receive your lovely Amanda Wells products within 2-3 working days (execpt for remote parts of the UK when it could take a little longer). For orders outside the UK delivery timelines will vary. Please email firstname.lastname@example.org for more details.
All deliveries are insured only for the confirmed travel route per order. Amanda Wells cannot accept any responsibility for any additional onward travel within the UK or internationally that has not been organised by ourselves.
We hope that you love your Amanda Wells products but should you wish to return a product, you must let us know no later than 14 days after the day we deliver the product(s) to you. You must then return your product to us within 14 days of telling us you have changed your mind and fit for resale (i.e. the item in the same condition that you received it and in its original packaging).
You will be refunded in full and we will cover the cost of the return delivery too. We recommend retaining a proof of postage and we ask that you track your return delivery. Please see 'How do I start my return?' below for full instructions.
Buyers from outside the UK will need to arrange their own return. Unfortunately, we do not offer free returns for sale items or promotional orders (except for customers using a 10% discount on their first order).
How do I start my return?
- Firstly, please send an email to email@example.com to let us know you want to cancel, return or exchange your order. To improve our service please explain why you wish to cancel, return or exchange your item including photographs of the product if necessary. We will have included returns information in the delivery.
- If your return is accepted we will send you instructions on how and where to send your package.
- You have to return your product to us within 14 days of telling us you have changed your mind. Package up the item in it’s original box and packaging and send it back to: Amanda Wells, East Fenton Farm, North Berwick, East Lothian EH39 5AH. To enable us to give you a refund on your postage please keep proof of postage.
- If you have any problems managing your returns please send us an email at: firstname.lastname@example.org or call +44 7429 594963.
In general our returns are free of charge from the mainland UK, unless items are purchased during a sale or promotional period in which case we charge £5.00 per box. If you are returning from outside of the mainland UK, then returns will need to be arranged and covered by yourself.
We will notify you as soon as your return has been received and inspected.
We will process the refund to the original payment method in no more than 14 days after the product is received. If no goods were received then we will refund you 14 days after the due date of the item’s arrival. Please remember it can take some time for your bank or credit card company to process and pay the refund. If more than 15 days have passed since we’ve approved your return, please contact us at email@example.com
Unfortunately, we are unable to cover returns from outside of mainland UK. All returns must be arranged back to our Workshop address, which is:-
East Fenton Farm
The best and fastest way to ensure you get what you want is to return the item you have already ordered, and once the return is accepted, make a separate purchase for the replacement item.
If your product has arrived and it is damaged, please take photographs of the item and email these photographs to firstname.lastname@example.org, within 1 week of receipt and before the item has been fitted. A member of our team will be in contact within 24 hours to arrange a replacement item and the collection of the damaged item. If you believe your item has an electrical fault, please email email@example.com and we will advise you on next steps. Please ensure you check all products prior to installing as Amanda Wells cannot cover any costs incurred for the removal and refitting of a damaged product.
Gift vouchers cannot be returned, refunded, exchanged for cash or transferred for value.
When working with Amanda on a Commission the final project cost is non-refundable, unless the item is faulty or damaged on arrival. Should a return be granted under special circumstances agreed with ourselves then you the customer will need to cover all shipping costs involved for a safe return with all original packaging.
If your order is not a commission, then you are entitled to cancel your order with us prior to delivery at any point. Please do let us know as soon as possible EMAIL US.
If you have already received your order, please refer to our returns guidance above.